09-16-2019 12:00 PM
My hp pavilion dv6 xg750ua#aba boots up to the point when the windows logo and the loading circle pop up and the loading circle will spin for hours and hours. I'm running Windows 10 and I think it's 64 bit. Thanks in advance for any help and advice!
09-16-2019 06:42 PM
If this DV6 still has the original drive, the most likely cause for this is drive failure.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
***Please mark Accept As Solution if my post solved your problem***
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