04-26-2016 11:24 PM
So yesterday I was using my laptop and all was fine until it randomly switched off and then refused to switch back on. After about half an hour it eventually switched back on yet brought up the system recovery menu, I pressed enter and it collated data which it then sent to Microsoft and came back on as usual.
After around 30 minutes, black lines started flashing on and off the screen, until eventually my computer just randomly turned off and I have been unable to turn it back on since. When I put the power cable in the orange charging light comes on, yet I cannot power the laptop up as when I hold in the power button the charging light briefly flashes off yet the laptop does not come on. Without the charging cable there is no light, and no matter how long I hold the power button in for, no light comes on.
I know the laptop is not dead as I had left it to charge for 24 hours and then re-tried this to see if it worked, although nothing happened.
Can somebody please help?
04-28-2016 06:11 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I have looked into your issue about your HP Pavilion x2 Notebook and it having startup issues. Try performing a hard reset. Please note the section of Hard Reset for non-removable batteries.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start for Windows.
Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
Please let me know if this information helps you resolve the issue by marking this post as Accept as Solution, this will help others easily find the information they may be looking for.
I work on behalf of HP