04-18-2016 08:23 AM - last edited on 03-16-2017 09:44 AM by OscarFuentes
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having an issue with the notebook starting, and wanted to assist you!
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
How Do I Find My Model Number or Product Number?
In the meantime, try reviewing the following document, and let me know how it goes:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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