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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Hp ProbookX360 G1 EE black screen windows 10
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05-17-2021 10:20 AM
Hi!
I have 10 laptops Hp ProbookX360 G1 EE with the same issue.When i power on the laptop before entering windows 10 screen goes black.I then press power button once and backlight powers off.Then i press power button again and i can boot to windows.I don't have this problem on restart or if i close the lid and power on the laptop.The problem appears only when the laptop boots from off state and before entering windows.I updated bios to Latest V1.35 and i downloaded official vga intel drivers from the upport page of the product.I also tried and with hp assistant.Lastly,if i use the basic microsoft vga drivers i don't have this problem.Thanks!
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Accepted Solutions
05-18-2021 09:26 AM
I finally found the answer and i am posting it in case someone else has the same problem.
The solution is:
in power&sleep menu you go to additional power settings
then choose what the power buttons do
then press change settings that are currently unavailable
and uncheck turn on fast startup(recommended)
05-18-2021 09:26 AM
I finally found the answer and i am posting it in case someone else has the same problem.
The solution is:
in power&sleep menu you go to additional power settings
then choose what the power buttons do
then press change settings that are currently unavailable
and uncheck turn on fast startup(recommended)
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