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LvivLion
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Solved!

Hp Spectre 15-bl100 x360 | Laptop plugged in not charging No Light

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Microsoft Windows 10 (64-bit)

Hp Spectre 15-bl100 x360 | Laptop plugged in not charging No Light

After discovering this forum I noticed this is a common issue with this laptop.

Is HP standing behind their product?

I understand that I'm over 1-year warranty but still this is my third issue with this laptop. The first one was the right click was not working ( replaced with warranty). 

Only had this laptop for over 2 years now and paid over 1500$ for it.

I used to always buy Hp products but this makes me want to reconsider my choices.

 

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LvivLion
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The problem originated from the USBC power IC which caused short circuit on to the vcore circuit of the motherboard and few diodes. This has been a problem with the X360 models since they came out. The fact that Repair shop had over 600 laptops with this issue is concerning.

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WAWood
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@LvivLion 

I understand your frustration, but we here are just a bunch of volunteers that do not work for HP and can not authorize any repairs outside of the warranty period.

 

If it is possible, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If it is NOT possible, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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LvivLion
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Message 3 of 3
Flag Post
HP Recommended

The problem originated from the USBC power IC which caused short circuit on to the vcore circuit of the motherboard and few diodes. This has been a problem with the X360 models since they came out. The fact that Repair shop had over 600 laptops with this issue is concerning.

View solution in original post

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