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Jayhoon Student
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Hp Stream 13 Black screen & LED on caps lock blinks

HP Stream 13-c002xd

Right before this whole problem happened I was able to start my laptop, although I noticed that the whole loading ring started glitching and so was logging in. It told me that the laptop needed to restart and so allowed it to. It said error message: CLOCK_WATCHDOG_TIMEOUT. It didn't have a problem until reaching 65% and the whole screen turned black with the caps lock key LED started blinking. It's been like this for a while please help

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Dean Dean
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Hp Stream 13 Black screen & LED on caps lock blinks

Hello,

 

Thank you for posting in the HP Support forum.  Welcome onboard !

 

I am sorry for the issue you experience.

 

What you experience is called  Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.

What you describe could happen because of incompatible with Windows driver or because of hardware issue.

This code indicates hardware issue with processor (most often) or some issues with driver (rarely).

 

 

Did you perform any PC changes recently (hardware or software) ?

 

Are you able to start the computer to certain point or it just emits LED indications. Are you able to count them ?

This article may be of help >> http://support.hp.com/us-en/document/c01732674

 

 

 

Would you please try with the hard reset/restart to shutdown the computer.

Here is a video example:

>> https://www.youtube.com/watch?v=5NJQM8vJa9Q

 

 

After the computer stops and you start it again, as soon as you press the power-on button, please keep hitting the Esc button (like tap-tap-tap) and HP StartUp menu should appear - similar to this one

 

 

Choose F2 for System Diagnostics.

 

Please, follow the on-screen instructions and perform SYSTEM diagnostic -> QUICK test

>> http://support.hp.com/us-en/document/c03467259

>> http://support.hp.com/us-en/document/c03467259#AbT1

 

Please, let me know the results.

 

 

 

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