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Hp dv-5 won't wake up from sleep mode

HP Recommended
HP Pavilion dv5-1002nr
Microsoft Windows 10 (64-bit)

I cannot start up my laptop. I get a black screen and 2 blue flashing lights on the keyboard. I've tried the CMOS battery method and doesn't work. It was running fine. Could an update have messed it up? Will I need to insert my OS disk to fix it ? I don't usually need help on computer's, but this one I'd appreciate any help someone could give me. Thank you.

HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


Is the caps lock light blinking? If yes, then follow the steps in the below article.


If no, then follow the steps in the below article.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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