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FWCC
Level 2
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Message 1 of 2
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Flag Post

Hp dv-5 won't wake up from sleep mode

HP Recommended
HP Pavilion dv5-1002nr
Microsoft Windows 10 (64-bit)

I cannot start up my laptop. I get a black screen and 2 blue flashing lights on the keyboard. I've tried the CMOS battery method and doesn't work. It was running fine. Could an update have messed it up? Will I need to insert my OS disk to fix it ? I don't usually need help on computer's, but this one I'd appreciate any help someone could give me. Thank you.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@FWCC

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the caps lock light blinking? If yes, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c01732674

 

If no, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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