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Pieroip
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Hp envy 15 As105nl dead no light no noise

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Hp envy 15 as105nl
Microsoft Windows 10 (64-bit)

The laptop is dead no light on the button, only light at the led power lateral. If I press the power button no noise no led light. If I try without power to press for 12 seconds no changes.

the laptop had nvme2 and hard disk

So I opened The laptop and saw battery swollen, I changed battery and power adapter. 
Pull off battery plug and ram and restarted the laptop.
it happened again (No power) pull off the ram and the battery plug and restart the laptop. After some days i saw problem in the hd, so I changed it.

it happen again open the laptop pull of the plug of the battery the ram and restart.

so I changed the ram. Now I’m waiting...

I did the hp diagnostic that didn’see anything.

Only things that remain me is to change the nvme2.

some help ??

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Pieroip
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 changed the ram and happened again

Resetted again

 

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TEJ1602
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@Pieroip, Welcome to HP Support Community!

 

If you have already performed the steps from the document https://www.support.hp.com/in-en/help/diagnostics?category=computing&issue=power-boot-issuesNo power and no boot and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your PC

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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Pieroip
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Unfortunately I ran the uefi but did not mention any problem. I think it is not an hardware problem. But probably a bios problem or something related with the substitution of the battery. It is quite boring. If it happen again I will substitute the nvme2.

if someone can help!

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TEJ1602
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@Pieroip

 

Appreciate your time and efforts in trying to resolve the issue. This requires remote assistance to further isolate the issue.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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