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HP Recommended

My wife’s HP 15-dy1032wm fails to boot up. Boot drive not detected.

Diagnostic shows good except: Hard drive test: shows no hard drive installed.

I powered off and pulled the back and battery and verified connection off SSD. Cleaned up and put back together, but no change.

please help with suggestions 

Ken/Madl1

1 REPLY 1
HP Recommended

@Madl1

Thank you for posting on the HP Support Community.
 

I recommend you perform the following steps to isolate the issue and arrive at a fix:

Firstly, let's perform a Hard Reset: Follow the steps from the link: https://hp.care/2GnkMa8. (Do not skip any troubleshooting steps even if you feel steps are repeating)

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
  6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics​​​​​​​
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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