cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
119
Flag Post

Hp laptop not turning on

HP Recommended
Hp13
Microsoft Windows 10 (32-bit)
My 2 year old HP 13 is not turning on. It’s getting power because when I plug it in the battery light is coming telling me it’s getting power. I took out the battery unplugged the power adapter and also unplugged all accessories. I held down power button for 90 seconds just be sure and plugged only the power adapter back in, without the battery in, pressed the power button and still nothing. My computer was stuck in update mode FOREVER!! and every time I turned it off it would go right back to the same screen! Ugh. Anyway I took out true battery and this is what I get. PLEASE HELP
1 REPLY 1
Highlighted
Level 17
Level 17
43,468 43,255 6,933 12,160
Message 2 of 2
Flag Post
HP Recommended

You are describing a laptop with a bad motherboard.


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation