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TanuS
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Message 1 of 4
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Hp laptop witches off on its own and power button is blinking.

HP Recommended
Microsoft Windows 10 (64-bit)

My hp laptop if left unattended for more than 10-13 mins the screen turns off and it does not opens on clicking any key. I have to deep shutdown with power button and switch it on again. Also when choosing sleep option the same thing happens.

What is the solution for this?

3 REPLIES 3
ub6424
Level 10
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Message 2 of 4
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HP Recommended

Hello TanuS,

 

what is the full product name and product number (p/n) of your notebook, please.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655594040036.png

 

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TanuS
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Message 3 of 4
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HP Recommended

Product name : HP Laptop 14q-cs0xxx

Product number :-7EF82PA#ACJ

 

Also with the switch off problem the laptop when set to sleep/hibernate keeps blinking the two leds but does not wake up .I have tried all the settings for that, but didn't work.

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ub6424
Level 10
6,454 6,423 329 512
Message 4 of 4
Flag Post
HP Recommended

Hello @TanuS 

 

I want to help you ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.63 Rev.A43.3 MBApr 30, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S17.1 MBSep 6, 2021Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Install/Update Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(3) Check for hardware errors

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

 

Please report your results ( screenshots, error messages, ... )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️ 

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