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‎05-23-2020 05:58 PM

HP Recommended
Product: Hp mini 1000

Hp mini 1000 wants current password of previous owner. I do not know any of that. System halted: Cnu927b7p8 

I tried f9 f10 f11 and none would make anything pop up it only wants the current password that nobody knows.

1 REPLY 1

‎05-23-2020 06:03 PM

HP Recommended

@Queen-3416 

We would have no way of knowing that information.

 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way with bypassing or resetting passwords.

For BIOS or power-on password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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