I was playing a game when my laptop froze and I had to force shut down. When I tried turning it on again the fans would start for a couple of seconds then they would stop and I'd get a black screen. The f12 button is orange and the power LED is white.
I tried hard resetting and it didn't work.
I also tried rebooting while pressing the windows key + B and the only change would be caps lock button giving 3 blinks.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".