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HP Recommended
HP 240 G5
Microsoft Windows 10 (64-bit)

Hello!

HP 240 G5 laptop was working fine for more than a year since purchased it. After the warranty got expired, issue arised. If adapter is unplugged, hp notebook turns off without any notification eventhough the 🔋 icon shows 90% charge.

 

I tried all the basic troubleshooting steps before i reached this hp community.

 

*Tried hard resetting(power)

 

* HP PC hardware diagnostics test results show battery check is passed.

 

*HP PC hardware diagnostics UEFI (F2 key) memory test and hard drive quick check is passed. When extensive hard drive check is done with adapter being unplugged, the notebook turns off.

 

Is their any other test to check the battery life? Or else replacing new battery is the only option left.!

 

Pls suggest.

 

Thanks.

 

1 REPLY 1
HP Recommended

@User20171 

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is much less than 100% of the Design Capacity, it is faulty and needs to be replaced.



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