08-10-2016 08:51 PM
08-11-2016 06:27 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer not booting. I will be glad to help you.
Please look at the following documents.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
08-13-2016 08:11 AM
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.