Mariav92 Honor Student
Honor Student
2 1 0 0
Message 1 of 4
221
Flag Post
HP Recommended

Hp pavilion dv7 3160us wont turn on lighing bolt flashing

Hp dv7 pavilion 3160us
Microsoft Windows 8 (32-bit)
Im having a big issue here but i dont know y my laptop is not working right the ac adapter works and i put in a new battery i had it plugged in for three hours and nothing the light is on next to the charging dock but the lighting bolt keeps flashing and wont cut off i tried to power on the laptop all the light and fan go on but then cuts off i tried hard reset and that didnt work at all please help me here i dont know what to do and fix it
3 REPLIES 3
Retired
Retired
3798 3736 201 433
Message 2 of 4
191
Flag Post
HP Recommended

Hp pavilion dv7 3160us wont turn on lighing bolt flashing

Hi @Mariav92,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer not booting. I will be glad to help you.

 

Please look at the following documents.

Computer Does Not Start (Windows 8)

Battery Does Not Power Notebook or Hold a Charge

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
0 Kudos
Mariav92 Honor Student
Honor Student
2 1 0 0
Message 3 of 4
168
Flag Post
HP Recommended

Hp pavilion dv7 3160us wont turn on lighing bolt flashing

I have tried but none of that worked
0 Kudos
Retired
Retired
3798 3736 201 433
Message 4 of 4
150
Flag Post
HP Recommended

Hp pavilion dv7 3160us wont turn on lighing bolt flashing

Hi @Mariav92,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation