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‎10-14-2022 01:03 PM - last edited on ‎10-14-2022 01:45 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi there my hp pavilion i3 laptop switches on but only to find a black screen, i have tried everything but no success please help

Category:
7 REPLIES 7

‎10-14-2022 01:15 PM

HP Recommended

Hello @Qman69er 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Do you see boot screen and Windows loading ?

 

- Shutdown notebook (No Sleep / No Hibernate)

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

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‎10-14-2022 01:20 PM

HP Recommended

Hi there i have tried it multiple time but still no success, when i turn it on i can hear the fan running and both lights on the side of the laptop comes on and hardrive light is flashing but still no display

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‎10-14-2022 01:32 PM - edited ‎10-14-2022 01:33 PM

HP Recommended

Hello @Qman69er 

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on. What happens ?

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‎10-15-2022 07:26 AM

HP Recommended

Hi there i have tried it, notebook is powering on but still nothing on the screen,black screen only.

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‎10-15-2022 07:32 AM

HP Recommended

Hello @Qman69er 

 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1665840770662.png

ub6424_1-1665840770665.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

 

Kind regards

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‎10-15-2022 07:45 AM - last edited on ‎10-15-2022 11:12 AM by Retired

HP Recommended

Hi it is as the following details:

Serial: [Personal Information Removed]

Product: E6Z71EA#ACQ

model: 15-e011si

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‎10-15-2022 12:37 PM

HP Recommended

Hello @Qman69er 

 

Please try to reflash BIOS ...

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

 

(5) Use (another Windows computer) to create <USB flash drive>

HP Notebook System BIOS Update

F.28 Rev.A15.7 MBMar 23, 2017Download

 

Follow --->>> BIOS Recovery Reinstall with USB

 

(6) Repeat reflash procedures:

 

  • windows + b <USB flash drive> not connected
  • windows + v <USB flash drive> not connected
  • windows + b <USB flash drive> connected
  • windows + v <USB flash drive> connected 

 

 

Keep me updated

Kind regards

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