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Microsoft Windows 11

Hello community, I recently experienced a problem with my laptop. Was using the laptop and it suddenly went off while being plugged to power. Tried to turn it back on but wont respond. Checked the charger light and it was completely dark. No flashing light nothing. I upgraded my windows 11 to the latest version and the second day this happened. Don't know if it's a coincidence. I removed battery and plugged the power cable still no response. The interior doesn't smell burnt so I don't know what is going with my laptop. Laptop version is l51896-001.

1 REPLY 1
HP Recommended

Hi @Cholac,

 

Welcome to the HP Support Community

 

I understand you are facing a power-related issue with your HP Pavilion 15-e001ed Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

Lets' try the below steps:

 

Crisis BIOS Recovery

  1. Turn off the computer, and then connect the power cord.
  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

Keyboard highlighting the key presses for BIOS recovery

  1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
  • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
  • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
  • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
  • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
  • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
    The HP BIOS Update screen displays and the recovery begins automatically.

HP BIOS Update recovery in progress

 

If the issue persists, then please follow the steps mentioned on this document: HP PCs - Computer does not boot or start

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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