cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
mustjabahmed246
New member
1 0 0 0
Message 1 of 2
356
Flag Post

Hp pavillion x360 bios update screen not turning on caps lock flashing

HP Recommended
HP Pavilion x360 - 14-cd0004la
Microsoft Windows 10 (64-bit)

Hey there everyone, i recently tried to update my bios but after that my laptop scree doesn't turn all at all, i have tried the f10 keys and various other methods such as holding down windows key and B together while turning on the laptop but still nothing, i even tried removing the battery and the ram but still nothing. It shows 3 slow white caps lock blinking then 5 fast white blinking, and the worse part is i cant go out to get it repaired coz we have a lockdown here and this is my work laptop and need it urgently on, i even tried downloading win 10 on my usb drive hopping to install a new windows but didn't work. Any help is appreciated to get me out of this misery. Thank you so much, stay safe!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
27,005 26,969 1,889 2,272
Message 2 of 2
Flag Post
HP Recommended

@mustjabahmed246, Welcome to the HP Support Community!

 

I understand the Notebook is not booting into Windows and has a black screen. The blinking capslock indicates a hardware issue with the CPU.

 

You may try the steps mentioned in this document to recover BIOS - Recovering the BIOS

 

For more info on blinking lights, refer to - Computer Does Not Start and Emits an LED or Beep Code

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation