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Message 1 of 2
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Flag Post

Hp stream enter admin password or power on password

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Hp stream

Got a computer from my grandma. Hasn't been used in a couple years. When I turn it on it reads "enter administrator password or power on password"

 

She said she never put a password on it. And after 3 attempts it reads 

 

"system disabled 85682713"

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Message 2 of 2
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@Mlux92 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

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