08-30-2019 12:42 PM - last edited on 08-30-2019 12:46 PM by Arthur-c
Hi, I haven't used my laptop in over a year because I didn't have a charger for it. Turned it on today and I was greeted by an "Enter Administrator or Power On Password" message. I don't remember setting one, so I'm not sure what to do. Tried different passwords and got the error code "59481694"
If anyone knows the default password or how I can bypass this, please let me know.
08-30-2019 01:03 PM
There is no DEFAULT password.
I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.
According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP