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MSGaur
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Message 1 of 2
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I am getting a failure ID upon extensive check of my HDD

HP Recommended
HP notebook 15-ay552tu
Microsoft Windows 10 (64-bit)

I am getting a failure id upon doing extensive check of hdd 

FAILURE ID- 64Q5B0-8NCAGG-XD7UQJ-61BV03

 

PRODUCT ID- 1DE68PA#ACJ

 

 

 

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64Q5B0-8NCAGG-XD7UQJ-61BV03OKXXXXXXXXXX1/16/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" SSD.

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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