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GiGi723
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I am locked out of my HP laptop. All I see is a black screen with a blue dos box asking for an admin

N5Y05UA#ABA
Microsoft Windows 10 (32-bit)
  • I am locked out of my laptop. It is an HP. All I see is a black screen with a blue dos box asking for an administrator or a power on password. None of my usual passwords are working. I changed my Microsoft password thinking that would help, but it did not.
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I am locked out of my HP laptop. All I see is a black screen with a blue dos box asking for an admin

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation