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11-17-2021 04:28 PM
Operating System: Microsoft Windows 10 (32-bit)
My laptop kept "locking" on me. I had overheating error messages and a system diagnostic resulted in replacing the battery. Now I've been trying, with minimal success, to get the machine to boot up at all. I removed the fan and heat sink to clean out the dust, and I just didn't want to deal with thermal paste at all (having to buy a significantly larger quantity than the pea I'd need seemed super-wasteful, not to mention messy), so I purchased Innovation Cooling brand IC Graphite Thermal Pads. They are 30 x 30 mm square, very thin, and fit exactly in the space between the cpu chip and the heatsink, which are both free of paste residue. But I can't find any instructions beyond what's on the packaging, and the machine will NOT boot up with the pad there! Yes, I ran a quick test to see if it would boot up without any insulator/conductor, and it did, but got pretty hot pretty quickly, so I shut it back down. Am I supposed to cut a square/rectangle that exactly the size of the cpu chip? I've been without my preferred workstation for almost two weeks now, watching all of the help videos and trying all of the tricks. I'm mostly tech savvy, really. But this is making me crazy. Thanks in advance for your help!
1 REPLY 1
11-21-2021 12:20 PM
Hi @mostlytechsavvy, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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