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HL2019
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Message 1 of 2
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I broke my laptop a few months ago I finally got it fixed and now I can’t remember my password

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[Personal Information Removed]

I recently got my laptop fixed. I can’t remember my password and can not find the flash drive that I had set it up with and can not get into my computer. I’m a full time college student and really need to figure out how to unlock it or reset my password. I have already tried resetting the entire thing but it tells me there is to much space and I need to clear some space and I can’t do that because I can’t get into it. Please help!!

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BiancaS
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Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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