• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-04-2019 10:40 AM

HP Recommended
Product: Elitebook xample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

When I start the machine sure start looks for my password however my password contains @ and when pressed it doesn’t register on screen. I have tried the various keyboards but password won’t register so I’m locked out!

2 REPLIES 2

‎11-06-2019 01:54 PM

HP Recommended

@Clonadaithi

 

Welcome to the HP Support Community.

 

To help you further with this please help us with the correct model name and number.

 

Thanks 🙂

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎11-07-2019 03:21 AM

HP Recommended

The laptop is an Elitebook S/N 5CG9360N2B purchased in October. I unfortunately activated SureStart and it now won't take the password, so I'm locked out.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.