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Bradi908
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Message 1 of 2
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I can't login to my stream laptop without creating a PIN

HP Recommended
Stream laptop
Microsoft Windows 10 (64-bit)

I can't login to my Stream laptop without creating a PIN, the creation fails and I am back to the login

I can enter my password and I can change it but after I enter the correct password it asked to create a PIN

 

Please help!

1 REPLY 1
KrazyToad
Retired
Retired
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Message 2 of 2
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HP Recommended

@Bradi908

 

Welcome to HP Support Community


I would like to help

 

If you are able to log in you could try these steps

 

 Go to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. Delete all the contents of the NGC folder. Note: You must be logged as Administrator to do this.

 

After deleting all the files from the NGC folder, got to: Settings > Sign-in Options. Click Add a PIN to enter a new PIN for your account.

 

If you are still unable to login to Windows please try a Reset or Refresh https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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