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Matejko
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Message 1 of 2
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I can't start my pc

HP Recommended
Microsoft Windows 10 (64-bit)

My computer won't start. I did all test and last one named Long DST found a failure with ID: U08BMH-713ABD-QFPJWK-61DX03. I need help. Thanks.

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WAWood
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Message 2 of 2
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HP Recommended

@Matejko 

Unfortunately, you mistyped the error code because when we check it, it shows as an invalid code,

 

But based on your comments, it sounds like your hard drive has died -- and that needs to be replaced.

 

Once you have the replacement, read the info below about restoring the PC:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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