07-08-2016 10:57 AM
07-09-2016 09:43 AM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with can't enter the password. I will be glad to help you.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.