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wadz83
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Message 1 of 2
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Flag Post

I cannot open my laptop now because it shows incorrect password

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

I cannot open now my laptop when I try to open using my password,when I try to open using my usual password, it shows incorrect password 

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WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@wadz83 

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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