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HP Recommended
hp pavllion 14- ba153cl
Microsoft Windows 10 (64-bit)

I am trying to access my computer, but it is asking me for Administrator Password or Power Password. It shows error message 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@hg8 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@hg8 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

can I get it reset though because I spent 200$ on this computer already

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