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- Re: I forgot the power on password and bios password
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09-01-2020 08:46 PM - edited 09-01-2020 10:20 PM
I am trying to access my computer, but it is asking me for Administrator Password or Power Password. It shows error message
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Accepted Solutions
09-01-2020 10:06 PM
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords simply can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP
09-01-2020 10:06 PM
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords simply can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP
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