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hg8
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Solved!

I forgot the power on password and bios password

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hp pavllion 14- ba153cl
Microsoft Windows 10 (64-bit)

I am trying to access my computer, but it is asking me for Administrator Password or Power Password. It shows error message 

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WAWood
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@hg8 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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WAWood
Level 16
Level 16
32,826 32,726 2,979 7,310
Message 2 of 3
Flag Post
HP Recommended

@hg8 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

hg8
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can I get it reset though because I spent 200$ on this computer already

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