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‎04-12-2016 10:43 AM

HP Recommended
Product: Presario
Operating System: Microsoft Windows Vista

Hi, when I power up my machine, I hear it go through its connection, my wifi connection lite goes on, but my screen stays completely black.  How do I fix this issue.  Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2016 12:03 PM

HP Recommended

Anne49

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about your screen staying black after boot and wanted to help.

Here are some troubleshooting steps you can try: http://support.hp.com/us-en/product/HP-Pavilion-dv9700-Entertainment-Notebook-PC-series/3632106/mode...

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar

information.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎04-12-2016 12:03 PM

HP Recommended

Anne49

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about your screen staying black after boot and wanted to help.

Here are some troubleshooting steps you can try: http://support.hp.com/us-en/product/HP-Pavilion-dv9700-Entertainment-Notebook-PC-series/3632106/mode...

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar

information.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-12-2016 12:16 PM

HP Recommended

Hi, thanks for your suggestion.  It worked!!!  Does this mean my battery should be replaced.  The machine is about 6 years old.  Regards, Anne

Was this reply helpful? Yes No
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