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Message 1 of 2
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I have a HP Envy laptop. I cannot login user my account.

HP Recommended
HP Envy Laptop
Microsoft Windows 10 (64-bit)

I have a HP Envy laptop running Windows 10. I cannot login using my **bleep** account because it keeps telling me my password is incorrect.  I successfully changed my **bleep** account password on another computer and it was verified by Microsoft. I do not have a USB drive with a password reset file. What can I do?

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Message 2 of 2
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HP Recommended

Hey @LaptopNeedswork 🙂


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 





I work on behalf of HP.
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