cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
SIMMGARR
New member
1 0 0 0
Message 1 of 2
210
Flag Post

I have a HP Laptop and i always use the finger print to sign on.

HP Recommended
HP PAVILION x360
Microsoft Windows 10 (32-bit)

For the past year I only use the fingerprint to sign on. Today my HP laptop is saying my PIN is required to sign on and my fingerprint sign on will not let me in. I have never used my PIN so I don't know what my PIN is. Any help

1 REPLY 1
MarcusC
Moderator
Moderator
3,153 3,051 135 796
Message 2 of 2
Flag Post
HP Recommended

Hey @SIMMGARR 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation