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08-26-2021 12:03 PM
For the past year I only use the fingerprint to sign on. Today my HP laptop is saying my PIN is required to sign on and my fingerprint sign on will not let me in. I have never used my PIN so I don't know what my PIN is. Any help
08-26-2021 01:23 PM
Hey @SIMMGARR 🙂
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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