12-20-2016 07:53 PM
I was using my computer and it locked up and now when I try to boot it up I need a start up password to get on into the computer. I cannot get to anything on my hard drive. Is there a password you can give me to unlock this system?
12-21-2016 12:12 PM
Hey there! @bbcr8ability, Welcome to HP forums.
I understand that when you boot into your PC it is asking you to enter the startup password.
It is a power on password given by you during setting up your PC.
We do not have that information. You would have to contact HP for service options.
Link to contact HP.
However, If your PC is asking for the windows password.
You can perform a system recovery and restore the operating system.
Refer this document to know how to perform a system recovery.
Please let me know the outcome.
Have a great day ahead! :)
I am an HP Employee