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Honor Student
Posts: 2
Member Since: ‎06-18-2016
Message 1 of 2 (115 Views)

I have a detachable touchscreen that will not turn on.

Product Name: HP Pavilion 13-r010dx x2 Detac
Operating System: Microsoft Windows 10 (32-bit)
Laptop will not boot. It had booting problems from day 1 but I've always found a way for it to turn on. Now, nothing works. It has full power. Any suggestions? Also, is the a live telephone support for HP? The online support isn't helping me, at all. If there is no telephone support, I'm never buying another HP!!!
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Posts: 2,840
Member Since: ‎06-09-2015
Message 2 of 2 (101 Views)

Re: I have a detachable touchscreen that will not turn on.

[ Edited ]

First I would like to welcome you to the HP Support Forums @Rjack1720!

 

Here at the forums, you have many community members that will help you toward a solution. I understand that the issue you are experiencing is with your HP Pavilion 13-r010dx x2 Detachable PC not turning on. I will so my absolute best to get it working for you again.  

 

 

Note: please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.

 

Can you hear the fan running when you try to turn on the HP Pavilion 13-r010dx x2 Detachable PC?

 

If the HP Pavilion 13-r010dx x2 Detachable PC is on, but the display remains blank, see Computer Starts but Screen Remains Blank.

 

Does the battery indicator LED, located near the power icon come on at all?

If you remove the notebook battery, plug the AC power cable back into the notebook, then turn it on, does it power the Notebook?

 

Have you connected the Notebook to an external monitor or TV?

Did this happen after you had done a Windows Update?

 

Have you tried performing a hard reset?

Did you receive any error messages?

Do you have any beep codes or blinking LED lights

How long has this been happening for?

Have you done a BIOS reset?

 

You had asked about phone support. Here are steps for you to use to reach the phone support team. 

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

They will be happy to assist you immediately.

 

I hope that together we can figure this out and turn your experience around. However, if this reply resolves your issue, please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button at the bottom of this post. 

 

If you require further assistance, I would be delighted to continue to help. Please re-post and let me know the results of the troubleshooting steps provided above. 

 

Thank you very much for joining the forums! 

Looking forward to your response. 

Have a magnificent day! Smiley Happy

EmeraldAvenger
I work on behalf of HP


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