Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

I have a hard disk problem on my laptop

Microsoft Windows 10 (64-bit)

My HP product name is 15-bs542TU. I have a hard disk problem on my laptop. When installing an OS to the laptop then its showing there is hard disk, but the OS is not installed somehow. Checking the hard disk, its showing a failure message. what should I do now? 

Level 15
Level 15
18,185 18,130 1,693 3,984
Message 2 of 2
Flag Post
HP Recommended

I have a hard disk problem on my laptop


If the hard disk is failing or has died, you're not going to be able to install anything to it successfully.


If your PC is new enough to support UEFI, you can use these steps to test the hard drive:

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation