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‎01-22-2021 01:07 PM

HP Recommended
Product: G72-227WM
Operating System: Microsoft Windows 10 (64-bit)

I have a older G72-227WM laptop Prod# XN517UA#ABA that will not load windows 10,it locks up. If I remove the battery and unplug  the power cable,then put battery back in, plug it in and hit power button,it starts up normally. I tried HP's  support site for updates for bios etc. Nothing came up

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2021 01:33 PM

HP Recommended

@mustang02

 

I reviewed your post and I understand that the computer is not booting to Windows correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There are no drivers for Windows 10 from HP for your computer as it is pretty old. I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-26-2021 01:33 PM

HP Recommended

@mustang02

 

I reviewed your post and I understand that the computer is not booting to Windows correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There are no drivers for Windows 10 from HP for your computer as it is pretty old. I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-27-2021 11:59 AM

HP Recommended

tried what you suggested last night and I am up and running,thanks

Was this reply helpful? Yes No

‎01-28-2021 06:09 AM

HP Recommended

@mustang02

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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