08-15-2016 03:55 PM
08-15-2016 05:54 PM
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
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08-15-2016 06:31 PM
If it is not under warranty you will need to contact a local computer repair agent to have the hdd replaced
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