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I have an hp stream 14 . And as soon as I connect to wifi it drops the internet from 9 MPs to kps

Go stream 14
Hi as soon as I connect hp stream to wifi it's drops from 9 MPs to a low kps some one please help as its driving me nuts
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HP Support Agent
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I have an hp stream 14 . And as soon as I connect to wifi it drops the internet from 9 MPs to kps

 

@Drthomp83

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

Welcome to the HP Forums!

 

I understand the WiFi speed drops as soon as you connect to your network,

Don't worry, I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Which operating system are you using?

 

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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Drthomp83 Honor Student
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I have an hp stream 14 . And as soon as I connect to wifi it drops the internet from 9 MPs to kps

Hi thanks for reply . It's a hp social 14" ax050sa . It's a new laptop and has always done it only had it two weeks . It runs on windows 10 . I tried switching the updates to just internet and not pc to pc
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I have an hp stream 14 . And as soon as I connect to wifi it drops the internet from 9 MPs to kps

 

@Drthomp83

Thank you for the update,

I appreciate your time and efforts,

 

As I understand you need information on download speed,

A few things to remember are mentioned below:

 

The compatibility of your router with the wireless card,

If the wireless card is 1x1: supports 2.4ghz and below - slow connection and download/upload speed,

If it's 2x2 or more: support 5ghz and above - Fast connected and speed.


Here are your Product specifications: Click here for details.

Please ensure your router supports more than 2ghz for it to work on normal speed.

 

If issue persists, please follow the steps mentioned on this article: Click here

(Though the header/title may be different, the steps will help resolve your concern).

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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