I have bought hp victus just now but while i am opening its showing prompt cn:\

[Amrunuj]

how to open my laptop victus it’s showing prompt while im opening

[Raj_05]

Hi @Amrunuj,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus laptop is booting into a command prompt (C:\>) instead of the normal Windows environment. This can happen if the operating system isn't loading properly. Here are a few steps you can take to troubleshoot this issue.

Restart the Laptop:

• Hold the power button to turn off the laptop completely.
• Press the power button again to restart the laptop and see if it boots into Windows this time.

Check Boot Order in BIOS:

• Restart your laptop and as soon as it starts, press Esc or F10 repeatedly to enter the BIOS (the key might vary).
• Go to the "Boot" section and make sure that your primary hard drive (with Windows installed) is selected as the first boot device.
• Save and exit BIOS, then see if the laptop boots normally.

Check for Windows Installation:

• If it's a brand-new laptop, it’s possible that Windows hasn't been set up yet or there’s an issue with the installation.
• If you have access to an installation media (like a Windows USB stick), you can boot from it and either repair or install Windows.

Run System Recovery:

• Restart the laptop and press F11 repeatedly as it starts to access HP Recovery options.
• From here, you can select "Troubleshoot" > "Reset this PC" to reinstall Windows or try to repair it.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support