cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Sookie2019
New member
1 0 0 0
Message 1 of 2
121
Flag Post

I have changed my microsoft password, but my laptop is still saving that it's the wrong password.

HP Recommended
HP Pavilion G6

I haven't used my personal computer in quite a while.  I went to log on, and it wouldn't accept what I knew was the correct password.  I went to the Microsoft website and changed the password like the computer said to do when I entered the "wrong" one.  I have now entered the new password, and the laptop is still saying it's incorrect.  I've done this 3x. Please help me get into my computer.

Thanks.

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,851
Message 2 of 2
Flag Post
HP Recommended

@Sookie2019 

 

Were these the instructions you followed?

1) Click/tap on the Can't access your account link
2) Select why you can't sign into your account and click/tap on Next
3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next
4) Select how you would like to get your security code to verify your identity, click/tap Next
5) Enter your security code sent using the method selected in 4) above, click/tap Next
6) If you have enabled tw0-step verification, repeat steps 4) and 5) above using a different method to send you a different security code
7) Type in a new password, click/tap Next
😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done

 

IF so, I'm sorry we can't help you because we have no access to the MSN passwords to change them.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation