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Locked

‎10-27-2019 10:38 AM - edited ‎10-27-2019 10:39 AM

HP Recommended
Product: Pavilionx360

When it logs me in my laptop it immediately give me a blue screen then says locking and I can’t do anything before it locks it self 

Tags (1)
1 REPLY 1

‎10-29-2019 05:34 PM

HP Recommended

@Bodisaeed
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (for all HP notebook computer)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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