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Gen88
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Message 1 of 2
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I know my password but my laptop will not let me log on

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HP Pavillion

I know the password to my laptop but it is saying it is incorrect. I logged on yesterday and it worked, today it won't.

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WAWood
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Message 2 of 2
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@Gen88 

Passwords simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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