geraldabdul Student
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I lost the password to the administrator's account and can only access the guest login

notebook
Microsoft Windows 8.1 (64-bit)

I am attempting to bypass or override my forgotten administrator password in order to reset the same.

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Provost Provost
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I lost the password to the administrator's account and can only access the guest login

Hi,

 

If you normally access the Admin account with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 

 https://account.live.com/password/reset

 

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

 

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

 

Regards,

 

DP-K

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Windows Insider MVP

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