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kaflesh
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Message 1 of 2
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I'm stuck on blue screen with just able to get access to window on safe mode

HP Recommended
15-ay190nia
Microsoft Windows 10 (64-bit)

While I was trying to upgrade to new window I ended up stuck on blue screen with different stopcode and when I searched on internet it says update to BIOS can fix that and there is july 2020 BIOS update available on driver will that solve the problem?? My concern is if BIOS update goes wrong what I get left with ??

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kaflesh

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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