I need to know what Failure ID: GK033W-897BPT-MFPX7F-619E03 means?

[Papawnana]

My laptop won't boot into windows ,  iI get a hard drive error. I ran the diagnostics and got a

Failure ID: GK033W-897BPT-MFPX7F-619E03

Product ID: W2L5UA#ABA

I need to know what this means.

[Paul_Tikkanen]

Hi:

If you enter the required information at the link below, it will provide a general report that states in substance that the hard drive will probably need to be replaced.

HP Customer Support - Service Center

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP Pavilion Notebook PC Maintenance and Service Guide

If you plan on replacing the drive, I recommend that you replace the 1 TB 2.5" mechanical hard drive, with a better performing 2.5" solid state drive (SSD).

After you replace the hard drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  W2L52UA#ABA

[Papawnana]

I replaced the hard drive and downloaded the HP Cloud Recovery tool but it is in a folder called Windowsapps, which I

apparently  don't have access to.

However, when I turn on the PC I still get a Hard drive error message.

I'm beginning to think this may be beyond my comprehension, so I'm thinking it might be time to bite the bullet and

go with a new PC.

Thank you for your help with this matter!

[Paul_Tikkanen]

You're very welcome.

You have to run the tool to make the recovery media.

It will automatically format the USB flash drive.

Please read that HP instruction link I posted which provides the step-by-step directions to create the bootable USB recovery media with the cloud recovery tool.

[Papawnana]

But I don't have access to the folder where the tool is.

how do I get access to the folder?

[Paul_Tikkanen]

Unfortunately, I wouldn't know what the problem is.

When you install the tool from the link I posted it installs the tool directly in your programs list.

You find it, right click on it, select 'run as administrator' and have the 32 USB flash drive ready in the USB port.