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‎07-03-2020 06:58 PM

HP Recommended
Product: 15AC101TU
Operating System: Microsoft Windows 10 (64-bit)

Dear All:  If I shutdown and leave my laptop for 30 minutes and then press the power button to start up, the windows boots up or else after running the laptop for 30 minutes if I am shutting down and I press the power button to restart my laptop again, the screen is totally black this time ...... the harddisk and the power light is on but the screen is black. 

I have tried for a hard reset, restored bios, and even re-installed windows 10, but nothing has worked. 

Every time after shutting the laptop I need to wait for 30 minutes to restart up my laptop or else there is always black screen.  

I am not aware of what is the problem and why I am not able to restart my laptop frequently. 

 

 

3 REPLIES 3

‎07-06-2020 08:28 AM

HP Recommended

Hi @KRG2020

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Or, you may also visit a Service Center - https://support.hp.com/in-en/service-center

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎07-06-2020 10:56 AM

HP Recommended

Can you please let me know, is it a motherboard issue or problem with hard disk??  The laptop is out of warranty so thought to ask in the forum.  It will be greatly appreciated if you could kindly mention what hardware problem is leading to a black screen. And why I need to wait for 15 minutes every time to start up the laptop. And when restarting the laptop with restart option it boots up and leads to black screen error. If I leave the laptop for 5 hours and then restart it boots up without black screen error.  So every time I need to shut down the laptop other than using the restart button.

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‎07-07-2020 01:45 AM

HP Recommended

@KRG2020

 

If you have not tried testing the hardware, please try these steps - HP PCs - Testing for Hardware Failures

Asmita
I am an HP Employee

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