• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-16-2019 11:40 PM - last edited on ‎08-17-2019 12:15 PM by Retired

HP Recommended
Product: HP Notebook

Bonjour,

le PC de belle maman est complètement planté (j’imagine, d’après ce que j’ai pu lire, à la suite d’une MAJ automatique de Windows...). Il n’y a carrément plus de système d’exploitation...

Au démarrage, l’écran est noir avec l’inscription :  Erreur Hard Disk 3F0 au démarrage

Voilà les caractéristiques de l’ordi :

HP Notebook

Product number : YOW77EA#ABF

edited

Born on date : 11/18/2016

Système board ID : 81F5

Système board CT number : PFXMPH3N542P8H

BIOS version : F.33

Processor type : AMD E2-7110 APU with AMD Radeon R2 Graphics

Processor speed : 1800 MHz

Total memory : 6 GB

Primary battery SN : 36371 07/24/2016

Build ID : 16WW2CET603#SABF#DABF

 

Je ne sais absolument pas comment réinstaller Windows (désolé, moi je suis sur MAC...). Je doute que ma belle mère ai un CD d’installation... Je n’arrive pas à accéder au BIOS, on me demande un mot de passe administrateur,... Que j’ignore !!

Quelle galère !

 

Est ce que l’un d’entre vous aurait une idée pour me dépatouiller ?

 

Merci d’avance.

 

Fab

Tags (1)
1 REPLY 1

‎08-17-2019 12:15 PM

HP Recommended

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.